Jose Arturo Perez Francis

Operations Grid Owner / Head of operations: Develop and modify new contractual SLAs as per clients' needs and commercial offers, resulting in strengthening client relationships. Monitor KPI's and user feedback by executing operational processes. Build and maintain long-term partnerships with key stakeholders. Organise the operations department for smooth running of business processes. Ensure standard quality delivery and business continuity for over 10 live projects. Follow up compliance and Internal Audits

Solutions Manager / Product Owner for E2E implementation of financial applications: Create and launch new products through business analysis and feature implementation for the core software system. Set product vision and objectives within the different teams to reduce cross-team escalations by 20%. Meet clients’ needs by coordinating with team members and vendors. Deploy GDPR and MiFID compliant features and processes. Design and administer a project with a key client for over 50 sprints.

Coordinated with customers to determine and fulfill their requirements. Built and executed communication channels between international project actors, regulatory institutions, and clients to ensure effective coordination. Ensured efficient inventory management and card payment system by developing and applying processes. Digitized inventory system for over 400 convenience stores within the Yucatan Peninsula by developing and deploying effective software and hardware tools.

IT and Network