Jose Manuel Calvache Medina

Reviewing and updating legal documentation using in-house systems, addressing incoming ad-hoc queries and participating in various projects. Liaising with Account Opening team. SME for Cross Border and client classifications (MiFID). Liaising with internal stakeholders and ensuring compliance with AML/KYC regulatory requirements. Acting as a knowledgeable resource for the Private Bank.

Same functions as in JP Morgan, but as a contractor.

Strategically implemented plans to support wealth management and contributed to the development of the wider business unit with a keen focus on promoting standards of operations, risk management, advice, and client service. Introduced process improvement plans and attracted new clients by actively soliciting referrals and developing internal and external sources. Built solid, long-term relationships between client and bank by implementing an advice-based approach.

Directed and restructured business operations, including finance, personal loans, mortgages, and debt, in addition to analysing assets and overseeing commercial strategies to achieve targeted objectives.

Led the sales effort in the branch along with frequent visits in order to attract new clients. Served as the point person for work requests, prioritizing and assigning work, and monitoring work flow. Cross-selling of products and services. Supported the Branch Manager in performing coaching and performance management. Ensured that the branch staff met all regulatory compliance standards and provided superior customer service. Officer-in-Charge in the Branch Manager´s absence.