Juan Chacon
Angestellt, Senior Operations Planner, Arxada
Pavia, Italien
Werdegang
Berufserfahrung von Juan Chacon
Bis heute 1 Jahr und 8 Monate, seit Okt. 2022
Senior Operations Planner
Arxada
1 Jahr und 4 Monate, Juli 2021 - Okt. 2022
Demand Planner
Lonza AG
2 Jahre und 5 Monate, März 2019 - Juli 2021
Customer Service Supervisor
Lonza Costa Rica
Lead the Customer Service (Customer Service team/ Order Management) and develop the staff through proactive coaching, mentoring, professional development and performance feedback. Responsible for overall order entry, follow up deliver of customer´s orders, inquiries and assure timely resolution to customer issues and complaints with applicable corrective action plans.
6 Monate, Okt. 2018 - März 2019
Contract Management Specialist
A.P. Moller - Maersk
3 Jahre, Okt. 2015 - Sep. 2018
Customer Service Supervisor
SeaLand Costa Rica
Development and supervision of the performance of the Customer service team responsible of providing import and export logistics solutions to customers on their shipments, with emphasis on Global Clients and refrigerated cargo. • Global Service Center Migrations projects: Inland movements coordination, VAS charges invoicing, special letter creation. • Responsible for compliance with key performance indicators (KPIs).
9 Monate, Jan. 2015 - Sep. 2015
Customer Service Manager
Maersk Global Service Centre Manila, Philippines
Customer Service Manager in the Global Service Centre in Manila, Philippines for SeaLand cluster´s Caribbean, West Coast South America and East Coast South America (15 countries in total) in charge of 15 agents handling email communications with the customers. This communications includes booking creation for imports and exports, booking amendments, deliveries, customs, vessel schedules, routes, transit times, claims, inland transportation, etc.
10 Monate, März 2014 - Dez. 2014
Customer Service Manager
Maersk Global Service Centre, Manila, Philippines
Customer Service Manager in the Global Service Centre in Manila, Philippines for Maersk Caribbean Sea Cluster (6 countries) in charge of 25 agents handling email communications with the customers. This communications includes booking creation for imports and exports, booking amendments, deliveries, customs, vessel schedules, routes, transit times, claims, inland transportation, etc.
1 Jahr und 6 Monate, Sep. 2012 - Feb. 2014
Project Consultant
Maersk Line Central America
Customer Service project owner and trainer for all countries in the Caribbean Sea Cluster, in charge of country manager´s and supervisor´s training and coaching about customer focus, dealing with difficult clients, effective communication, active listening, proactive communication and other customer service skills.
Ausbildung von Juan Chacon
1 Jahr und 3 Monate, Feb. 2018 - Apr. 2019
Business Management Supply Chain Management, Logistics and Production
EAE Business School
Supply Chain Management and Logistics
4 Jahre und 1 Monat, Mai 2006 - Mai 2010
International Relations
Universidad Internacional de las Americas
International trade Negotiations Macroeconomics Law Geography
Sprachen
Englisch
Fließend
Spanisch
Muttersprache
Deutsch
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