Judy Priyanka Asher

Managing different Application Projects (Cloud Pay/mobile security) Update, deployment, planning releases and service check Checking for alerts in Nagios and Splunk (related to applications) Networking tasks (TCP/UDP/forward, reverse proxy/config changes etc.) Minor Oracle DB updates or checks Certificate update for client applications and servers (on key stores etc) Services and tasks managed on Apache tomcat Key User management / trainings for Service now Regular 2nd or 3rd level customer support

Technical and administrative tasks related to servers, networks, hardware, software or applications. Purchasing and installing of IT hardware for customers. Data and IT security

Processing of content with non-linear editing and audio systems Transcoding and encoding of common file formats for broadcast Optimization of processes and workflows Other operational, administrative and planning activities in the field of media handling Independent troubleshooting of software and hardware Handling and monitoring different Windows Servers, NetApp and database systems

Analysis on market strategy, data trends for campaigning of products, software & SAP services. Managing monthly, weekly & quarterly reports and presentations. Data mining and extraction from tools like BI/BO, Crystal reports, BeX Analyzer, CRM and COPA. Experience with Apple Mac OS X 10.6, and 10.8. Experience and knowledge in MS Office and Reporting. Handling customer requests through calls, emails and Remedy. Business planning and process modeling. SAP tools and Dashboard Administration.

Technical & Process Consultant for international customers and clients. Managed Incidents, change and problem management tasks. Ad-hoc requests and reporting from Business Intelligence/Objects and crystal reports. Working with MS Office, Citrix, Webex etc. Managing and processing of Purchasing & Procurement requests. Managing team of 7-9 employees.

Taking Customer calls, requests and emails. Handling backlogs and requests through Remedy. IT and Desktop related support like installation, configuration, troubleshooting etc. Ad-hoc requests and reporting.

Java, SAP ABAP, SAP NetWeaver, SAP Process Integration, Networking, Software Development, JAVA, HTML, JavaScript, CSS, International Project Management, Data Warehouse & Data Mining

Physics, C++, Mathematics, Object Oriented Programming, Java