Julian Nasi
Angestellt, Service Manager Coordinator, Digital Turbine
Berlin, Deutschland
Über mich
I am an Detail-orientated Incident Manager driving for results through listening and understanding business and technology needs, critical thinking, and always searching for continuous improvement. Strong organizational and team building skills, with a demonstrated ability in Project Delivery, Managing Client Expectations, Issue Resolution and the ability to work effectively in an intense, high energy environment.
Werdegang
Berufserfahrung von Julian Nasi
Perform daily production incident management reviews - ticket accuracy, reports, follow-up. Acts as Incident Manager during critical events; drive issue to resolution, help document issue, and assist to prepare executive level incident summary Facilitate Post Incident review, drive to the root cause, counter measures, and executive summary Ensures Change Records are complete/accurate - create reports and provide follow-up Incident Management Change Management Problem Management
Sprachen
Spanisch
Gut
Russisch
Muttersprache
Italienisch
Fließend
Englisch
Fließend