Kai Loreck
Angestellt, TechLead, EMEA: Customer Experience - Amazon Connect & Natural Language AI, Amazon Web Services
München, Deutschland
Werdegang
Berufserfahrung von Kai Loreck
Bis heute 11 Monate, seit Juli 2023
TechLead, EMEA: Customer Experience - Amazon Connect & Natural Language AI
Amazon Web ServicesHelping Enterprises to develop highly-scalable, omnichannel customer support experiences around technologies like Amazon Connect, Lex, Polly and Comprehend. Main focus areas: - Pre sales - Scaling mechanisms - EMEA ProServe technical lead for customer experience related services (amazon connect, natural language ai)
2 Jahre und 8 Monate, Nov. 2020 - Juni 2023
Senior Amazon Connect Specialty Consultant
Amazon Web Services EMEA SARL, Niederlassung DeutschlandTechnical leader for complex deliveries Lead development, delivery and maintenance of new technical content Architecting and building large-scale solutions, which integrate smoothly in cloud and hybrid operating models for supporting Amazon Connect Maintaining domain knowledge and expertise in enterprise call centers, Artificial Intelligence Providing guidance on the people, organizational, security and compliance aspects of transforming the contact center to the Cloud Coaching / leading customers
3 Jahre und 1 Monat, Okt. 2017 - Okt. 2020
Senior Genesys Consultant
T-Systems International GmbH - Telekom IT
- Technical Architect for complex customer solutions - Technical consulting for projects regarding call center technologies - Processing of RfPs including solution design - Design and implementation of customer specific change requests (e.g. routing strategies) - Design and implementation of Genesys Cloud - Implementation of containerized Genesys applications including installation / setup of Docker and Kubernetes
2 Jahre und 6 Monate, Apr. 2015 - Sep. 2017
IT-Consultant for Global Contact Routing
UniCredit Direct Services GmbH
- Conception and implementation of SCXML based routing strategies - Product Manager - NiCE voice recording - Product responsible - Interactive Insight (BI) - Rollout Manager for new customers / applications - Genesys consulting for projects
3 Monate, Jan. 2015 - März 2015
Improvement Consultant - Lean
Atos IT Solutions and Services GmbH
2 Jahre und 8 Monate, Juni 2012 - Jan. 2015
IT-Consultant for Global Contact Routing
Atos IT-Solutions ans Services GmbH
- Consulting for Genesys solutions - Subprojekt-management - Tool-Optimierung - Prozess-Standardisierung - Prozess-Optimierung - Verantwortlicher für Tool-Entwicklung im Call-Routing Umfeld
1 Jahr und 1 Monat, Dez. 2013 - Dez. 2014
Coordinator for changes and all new customer / technical project lead for GCR
Atos IT-Solutions and Services GmbH
- Coordination of changes - Responsible for new business - Management of resources - Ensure change process is used - Consulting - Project lead for Global Contact Routing
1 Jahr und 1 Monat, Sep. 2012 - Sep. 2013
Sub-Project Manager
Atos IT Solutions and Services GmbH
Project Manager for Datacenter Consolidation regarding Genesys
2 Jahre und 10 Monate, Sep. 2009 - Juni 2012
Dual Course of Study: Bachelor of Arts / specialist in systems integration (IT)
Siemens AG
specialist in systems integration + Bachelor of Arts in Business Administration
Ausbildung von Kai Loreck
Bis heute 8 Jahre und 9 Monate, seit Sep. 2015
Economic psychology
FOM Hochschule für Oekonomie & Management
2 Jahre und 10 Monate, Sep. 2009 - Juni 2012
Fachinformatiker Systemintegration
Siemens Professional Education
4 Jahre, Sep. 2009 - Aug. 2013
Wirtschaft
FH Südwestfalen
Marketing, Projektmanagement, Volkswirtschaftslehre, Logistik, ERP-Systeme
Sprachen
Deutsch
Muttersprache
Englisch
Fließend
Spanisch
Grundlagen