Karin Keegan

• Preparing nursing home contracts • Preparing nursing home billings • Corresponding with nursing care insurance companies and social welfare agencies • Processing inquiries from relatives and interested parties

• Assess the needs of customers, provide information concerning the services, procedures, and guidelines of the company and schedule appointments • Responsible for liaising and communicating with English-speaking customers including English company and process documentation • Obtain important data and information from customers, handle requests and transactions accordingly • Process applications or forms to ensure completeness and accuracy • Compute, verify and enter data and forward paperwork afterwards

• Preparation of DTB work group projects in coordination with management • Event preparation including catering organisation • Preparation of trade fair appearances • Correspondence with international companies, external business partners, member companies, board members and associations • Regularly creating and sending out circulars • Independent creation of protocols and presentations • Generating and updating brochures, forms and publications and order management

- Governance of big deals for Key Accounts which includes management reporting and providing regular material/capacity demand information to deal planning team. - Execution and analysis of annual pulse survey and creation of action plan together with team - Renewal of team website based on latest technology and standards - Overall ownership for Key Accounts Reporting including Management reporting and communication.

- Ownership for Key Accounts Reporting including Mgmt Reporting and Change management. - As a SC SLA Manager responsible for meeting the SC (= Supply Chain) performance for the customer defined SLA agreements (= Service Level Agreement). - Responsibility for BTS (= Build to Stock) process governance. - Execution and analysis of annual pulse survey and creation of action plan with team. - Governance of regular team calls. - Responsible for maintenance of team website.

- As programme administrator accountable for the end-to-end operational performance of configuration programme ’Top Config’. - As Team administrator responsible for meetings, maintaining the business scorecard, collecting and structuring business and operational metrics, managing internal procurement as well as approval processes on behalf of the manager and budget control and maintaining website. - Set up processes with clear guidelines, communication and clear structures, e.g. in the reporting area.

- Created and led various standard Sales executive reporting updates - Set up and managed sales forecast processes in response to the new requirements - Consulted segments about financial processes and systems and developed processes that support each segment’s business needs - Analyzed and owned responsibility for internal structure and processes to maintain a high level of business control - Designed and implemented new reporting tools via Essbase database (P&L, Operating Expenses)

- Integrated Compaq Treasury processes for EMEA countries into HP centralized Treasury processes - Ensured daily completion of cash management activities for five HP entities - Updated entity performance metrics on a daily basis with supporting commentary where max/min balances are breached - Monthly balance sheet forecasting for allocated entities and review with Consultants prior to submission - Cash management, banking and bank account maintenance

- Administrative support as well as project-related support for several department managers - Organized logistics of external conferences, internal and external meetings

Special Subject: Economics; Second Foreign Language: French