Karol Jarmuziewicz

Beside previous duties: Conducting trainings for new team members, providing guidance on daily tasks,Managing a team of 3 Support Engineers, delivering reports, participate in hiring processes. Providing remote and onsite support at the customer's location (e.g. in Delhi, New Mexico), 24/7 on-call duty every four weeks. Meeting SLA’s and customer satisfaction targets, creating solution documentation and and knowledge base articles

Installation, testing and troubleshooting mobile Java applications on various platforms (e.g. Java J2EE applications, WebLogic, Tomcat, Websphere, Solaris, Red Hat, Ubuntu, Windows systems, Oracle , Mysql, MS SQLServer). Resolving clients technical issues related to networks, configuration, operating systems, web server optimization etc. Writing monitoring scripts to help diagnose and collect information during problem periods, collecting JVM and operation systems statistics

Installation, testing and debugging of mobile applications (PHP, Java, MySQL, PostgreSQL, Tomcat). Support for international clients (on call and onsite support), identifying and resolving customer issues, creating documentations. Meeting SLA’s and customer satisfaction targets. Providing technical trainings to internal and external customers. Writing monitoring scripts to help diagnose and collect information during problem periods

Installation and support for wireless, LAN, WAN networks

Linux server administration, helpdesk