Karolina Judka

- Responding to customer inquiries via e-mail, over the phone and in chat (service in German and English), - Providing remote user support for IT equipment, IT software and user access management - Taking ownership at incident management and documentation in ITMS system.

Responding to customer inquiries via e-mail and over the phone (service in German and English), Managing data entry and changes in client's data.

Organizing, managing and performing the day-to-day activities required for running language courses and exams, Responding to customer inquiries in-person, via e-mail and over the phone (service in PL, GER and ENG), Managing customer service, data entry, invoicing,merchandising, Handling a wide variety of tasks in areas such as resource planning, marketing, developing and course scheduling, Ensuring that the company website is up to date with the latest information, Gathering data and statistics