Keir Woolhouse

Focusing on the Financial Services sector.

Responsible for managing numéro’s relationship with one of its most important clients, Experian. Also tasked with targeting new sectors and prospecting for new clients utilising a strategic, consultative sales approach at "C" and senior management level. numéro is a niche provider of multichannel Customer Interaction/Experience Management (CIM/CEM) software solutions. Made redundant as the result of a company cash-flow crisis due to the "Credit Crunch".

Member of the senior Management Team, reporting directly to the Managing Director with sole responsibility for all aspects of the consultancy’s direct and indirect sales channels and marketing function. Promoted to Sales Director. CM Insight was the UK’s leading provider of specialist Customer Management (including contact centre) consultancy.

Responsible for (high value and complex) sale of sister companies’ propositions at senior management/board level to predominantly blue-chip clients. Port@l - a niche provider of innovative capacity management solutions. The UK’s leading player in the provision of hosted contact centres and other flexible building solutions.

Recruited by German blue chip multinational to launch Bosch’s contact centre outsourcing operation in the UK (integral to its multi-site European strategy). Secured £200k Regional Development Assistance package; negotiated with ICT vendors and recruitment agencies, etc. in order to bring operation into service on time and on budget. Simultaneously responsible for the sales process; initially on own then recruiting a Sales Executive.

Sole responsibility for extending the company’s customer base within England. Generation of leads. Sale of outsourcing solutions including multimedia contact centre and fulfilment services at board and senior management level across all sectors. Liaison with trade and government bodies. Joint management of office-based sales support team.

Having (whilst at BT) originally conceived and established a Joint Venture between BT Travel & Transportation Sector and Flight Directors, subsequently recruited as direct report to the Board with responsibility for marketing and selling OSP solutions to global scheduled airlines. Notable wins included United Airlines, Aer Lingus, SAS and Ryanair. Grew business from scratch to £1.5M pa – made redundant as a result of 9/11 terrorist attacks.

Responsible for the management of AT&T customers in Europe including Hertz, General Motors and Credit Suisse First Boston. Specifically, developing a migration plan for the transition of customers from AT&T Unisource to the AT&T/BT “CoNcert” Global Venture. Made an offer that couldn’t be refused (see Flight Directors).

Initially recruited via the BT Graduate Recruitment Programme and trained as a Data Sales Specialist. Airlines Team Leader. Responsible for team, supporting 93 airline and related accounts (including Flight Directors Scheduled Services Ltd (see above)). Tasked with defending and growing UK revenue and development of global voice and data opportunities.

Corporate Strategy