Kemal Yapıcı

Analyzing use cases/requirements of the project and preparing test cases, Execute all the test case using black-box testing method (Functional,non-functional,regression) Reporting bugs and errors to development teams via JIRA, Designing and developing automation scripts via SAHI PRO when needed, Carrying out regression testing every time when changes are made to the code to fix defects. Collaborate closely with other team members and departments.

Determining the scope of the tests developed in the life cycle of card payments and create test cases based on business requirements, Performing in front-end and back-end testing using black box testing methods, Collaborating closely with other Software Testers, Designers, and Developers on Agile development teams, Tracking and analyzing issues collected in the bug tracking system and performing through regression testing when bugs are resolved.

Gathering and analyzing functional requirements and preparing a document of demand scope according to the requirements from customers, Establishing and maintaining traceability of requirements through test plans and cases, Collaborating with business analysts, requirements analysts and development stakeholders to gather data for test coverage, Creating test scenarios and executing tests include mainly functional testing, Utilizing JIRA to create Test Cases, track test execution, and triage defects.

Responding to requests for technical assistance in person, via phone, electronically. Researching questions using available information resources. Following up with customers, providing feedback and see problems through to resolution. Acting as a liaison between customers and technical escalation teams and redirecting problems to appropriate resource.Identifying and escalating situations requiring urgent attention.

Answering telephone calls from clients regarding on credit card, online banking and all other bank products and services, and fulfill their telephone requests. Actively promoting and making a cross-sell the bank’s products and services to new and existing clients. Researching and resolving client questions and concerning and responding back to them in a timely manner to ensure client retention and satisfaction.