Ken Polotan

Chief Digital Transformation Strategist / Digital CIO Act as strategic advisor to startups and emerging mid-market CxOs and senior executive leadership in delivering digital strategy and operational transformation. Drives business value by enhancing revenue growth, exploring new markets and designing sustainable growth platforms. Social marketer and seller responsible for brand equity and recognition by designing immersive customer experiences (CX) that resonate with all business stakeholders.

Owned relationship management for enterprise business transformation engagements across industries and geographies, incorporating targeted business strategy and operating model solutions. Led and delivered strategy definition and organizational, business and technology blueprinting. Managed transformation managers, consultants and practitioners across practice. Reviewed high-level deliverables of projects across the practice, driving client engagement and satisfaction.

Designed and delivered high caliber presentations, re-branding and digital marketing engagements. Managed sales and business development activities to size engagements, structure proposals, design and deliver presentations in promoting and selling new business.

Acted as strategic advisor to client executives and leadership teams. Focused on IT and business alignment, cost optimization, go-to-market, governance, compliance and risk management. Collaborated with senior research analysts and fellows in leveraging industry best practices and delivering enterprise business transformation initiatives. Managed and energized client and delivery teams in creating business value in all phases of the engagement cycle.

Managed and implemented global and high visibility IT and business transformation engagements resulting in business agility and cost optimization. Provided inspired leadership to global, multi-disciplinary teams in all aspects of delivery model in infrastructure and service management, including planning, design, implementation, quality assurance and support.

Managed the design and delivery of application development activities for this $1.44B law firm with 10 US corporate offices and 13 international offices. Responsible for overall strategy and delivery of litigation support and e-discovery products and services for attorneys and legal teams of 4,500 global users. Increased overall client satisfaction by 80%.

Managed business development and pre-sales efforts, including account penetration, new business opportunities, cross-selling and up-selling. As Subject Matter Expert (SME), collaborated with Sales and Account Management teams, providing technical and business presentation support in all phases of sales and business development lifecycle.

Designed and implemented formal in-house litigation technology practice, a pioneering effort in the legal industry then. Standardized tools and methodologies for E-discovery and Litigation practice. Managed team of application developers and attorneys for enterprise discovery and Document Management System (DMS). Resulted in 25% productivity increase in document review, annotation and production.

Design Thinking for Business Innovators

Project Management for IT Managers

Project Management Core Skills

Minor in Computer Science