Keneth Umlauf

Angestellt, Interim Director - Sales Service Delivery, TTEC

Krakau, Polen

Fähigkeiten und Kenntnisse

Teamleitung
Google Analytics
Google AdWords
Teamleiter
Google Shopping
Google Merchant Center
Google Conversion Tracking
Google dynamisches Remarketing
Google Tag Manager
Google Data Studio
Wordpress
Shopware
Shopify
Prestashop
JTL Shop
lightspeed
Entrepreneurship
Unternehmertum
Projektmanagement
Mobile Web
Projektumsetzung
Webdesign
Web Design
Webseitenerstellung
Responsive Webdesign
Webseiten-Gestaltung
Webseitenprogrammierung
IT Audit
HTML5
CSS3
Electric Vehicles
Management

Werdegang

Berufserfahrung von Keneth Umlauf

  • Bis heute 2 Jahre und 10 Monate, seit Aug. 2021

    Interim Director - Sales Service Delivery

    TTEC

    Lead team of three senior managers, 16 managers and more than 250 inside sales representatives specialised in digital marketing.

  • Bis heute 2 Jahre und 10 Monate, seit Aug. 2021

    Interim Service Delivery Center Head

    TTEC

    Oversee service delivery center with 300+ employees.

  • 6 Monate, März 2021 - Aug. 2021

    Senior Manager - Sales Service Delivery

    TTEC
  • 10 Monate, Mai 2020 - Feb. 2021

    Service Delivery Manager - EMEA & LatAm

    Cognizant Technology Solutions GmbH

    Lead team of three team managers, eight team leaders and approximately 120 associates across EMEA & LatAm specialised in Content Creation, Ad-Creation and Optimization. » Multi-million dollar P&L responsibility » Site lead for global rewards & recognition program » High employee engagement survey results YoY Key Initiatives » Executed COVID-19 impact and work from home employee experience management » Oversaw process streamlining across workstreams in the areas of SOPs, quality and reporting

  • 7 Monate, Okt. 2019 - Apr. 2020

    Service Delivery Manager

    Cognizant Technology Solutions GmbH

    Lead a team of two team managers, six team leaders and approximately 100 associates specialised in Content- and Ad-Creation. Promoted in the first performance review cycle to reflect high impact project execution, deep problem-solving capabilities & effective cross-functional stakeholder management. Key Initiatives » Designed an internal career development program for associates to promote skill development, increase internal job opportunity chances and strengthened the business continuity plan

  • 1 Jahr und 6 Monate, Apr. 2018 - Sep. 2019

    Team Manager

    Cognizant Technology Solutions GmbH

    Lead a team of six team leads and approximately 140 associates specialised in Content- and Ad-Creation. POC (2018) for skill development in CE and UKI (≈1000 employees). Promoted in the first performance review cycle to reflect high impact project execution, innovative thinking and exemplary people management. Key Initiatives » Executed hypergrowth, including doubling of the team size » Coordinated reporting automatisation via Salesforce, SQL, Google Sheets and Google DataStudio

  • 3 Jahre und 1 Monat, Mai 2015 - Mai 2018

    Geschäftsführer / Inhaber

    TEAM404 UG (haftungsbeschränkt)

  • 1 Jahr und 7 Monate, Sep. 2016 - März 2018

    Teamleiter

    Cognizant Technology Solutions GmbH

    Lead two teams specialising in Code Implementation, Digital Marketing, Google Ads Account- and mUX/UI / mSpeed Optimization. POC for skill development in CE and UKI (500+ employees). Promoted after probation period to reflect high operational performance and outstanding people management capabilities. Key Initiatives » Managed set-up of Kraków operations; first employee on the ground to support planned hypergrowth

  • 8 Monate, Feb. 2016 - Sep. 2016

    Implementation Specialist

    Cognizant Technology Solutions GmbH

    Supported and troubleshot Google products like Ads, Analytics, Merchant Center and Tag Manager Key Tasks » Tag implementation on 100+ different CMS platforms » Worked with HTML, JavaScript and PHP » Knowledge base implementation

  • 9 Monate, Okt. 2014 - Juni 2015

    Freelancer

    Keneth Webdesign

  • 7 Monate, Aug. 2014 - Feb. 2015

    Projektmanager

    braingarden GmbH

  • 1 Jahr, Sep. 2013 - Aug. 2014

    Sales Assistant E-Mobility

    Walberg Urban Electrics GmbH

    E-Mobility to go - drei Klicks, ein Kick und ab geht's! So einfach war Elektromobilität noch nie. www.egret.de

  • 3 Jahre, Sep. 2011 - Aug. 2014

    Referent für Hochschulpolitik

    Allgemeiner Studierendenausschuss

  • 6 Monate, März 2013 - Aug. 2013

    Praktikant Vertrieb E-Mobility

    Walberg Urban Electrics GmbH

    E-Mobility to go - drei Klicks, ein Kick und ab geht's! So einfach war Elektromobilität noch nie. www.egret.de

Ausbildung von Keneth Umlauf

  • 4 Monate, Sep. 2012 - Dez. 2012

    Business Administration Managment

    IT Carlow

    Semester Aboard

  • 3 Jahre und 7 Monate, Sep. 2011 - März 2015

    Betriebswirtschaftslehre

    FH Westküste

    - Entrepreneurship and Finance - Controlling

  • 3 Jahre, Aug. 2008 - Juli 2011

    Wirtschaft

    Beruflichesfachgymnasium für Wirtschaft BBS 11

    Betriebswirtschaftslehre, Deutsch und Mathe

Sprachen

  • Deutsch

    Muttersprache

  • Englisch

    Fließend

Interessen

Zigarren (Honduras & Nicaragua)
Whisky
Irish Traditional Music
Kampfsport (Brazilian Jiu-Jitsu & Krav Maga & MMA)
Google Development

21 Mio. XING Mitglieder, von A bis Z