Khalid Ouamer

Identify, report, track and propose solutions for product defects. Maintain, troubleshoot, repair, and manage computer workstations, peripheral equipment, and internet connections. Test and install computer hardware, network software, operating system software and software applications. Provide problem resolution services to network users. Install, maintain, upgrade, and troubleshoot web server hardware and software. Perform data backup and restore operations.

The incumbent serves as first line helpdesk support operator performing problem resolution and end-user technical assistance. • Administers new user accounts, makes password changes, resolves e-mail problems performs monitoring and load balancing, and system backups. • The incumbent installs standalone PCs and their software, identifies software problems, and maintains appropriate records including Local Area Network (LAN) event logs, inventory, work orders, and LAN security documentation.

technician installs and deploys software, hardware and networks, provides customer support and preventive and corrective maintenance. He can exercise his profession in companies specializing in computer maintenance as well as in non-specialized companies but using computers and with all types of customers from large companies to individuals. He takes charge of technical support for users and provides solutions to the various problems they encounter in the use of computer resources.