Lee Boling

Technician supporting the daily needs in network and workstation support. Supporting 1400+ local client desktops and external devices. Support handheld digital devices (iPad 2, iPhone, Droid) Install and support visually impaired hardware and software. Support and maintain client email, software, Smart board technology, document cameras, tap-it boards, LCD projectors, Flip Video. Provided training for newer tech staff. Provided training for client staff on new software and external devices.

Built new custom Unix and Windows servers for clients and internal use. Provided network support on internal and client servers, company email. Merged three data centers into one data center. Migrated Office desktops from PC to Mac OS x. Setup and support VoIP phone system for complete office. Responsible for managing and tracking hardware, software, software Licenses, ordered parts, laptop/desktop updates. Trained new employees how to use special software on the Desktop or server for daily use.

Designed and updated client web sites and custom applications (HTML, CSS, JavaScript, ASP, Photoshop, Adobe Acrobat). Built custom forms for insurance applications (ASP, CSS, MySQL Database, Adobe Acrobat). Provided custom support for clients and their application needs. Provided custom training sessions for application admin and user. Provided training on basic and advance HTML programming. Import and export data from Client Databases.

Designed the client web site around the special products and services provided. Built custom question and answer programs for the client sites (MySQL Database). Provided custom support with clients and their application needs. Imported and exported data from Client Databases. Involved in special video and Audio production for Client Site. Built custom hosting servers for client hosting. Built custom testing rigs and ran custom usability testing software record-test-analyze for clients.

Designed clients web site around the special products and services provided (using HTML, JavaScript, CSS, XHTML, XML). Built custom question and answer programs for the client sites. Developed special JavaScript and XHTML Templates to be used by the clients in the different products and services offered. Interacted with SQL database and web applications using XML, XLT and ASP controls. Provided custom support with clients and their application needs.

Provided training for newer operation staff on third shift. Processed ISO/CAO orders to and from the stores, KMA and warehouses. Monitored and reported server issues to the appropriate management and support group. Provided support with KMA orders between the warehouse and the store personnel. SKOPE online system used to ensure timeliness and integrity for the orders between the warehouses and the stores. Telnet, XcelleNet, Peregrine (Service Center Support), VNC (used with server support).