Leonardo Reyes-Gonzalez

• Analyze past due portfolio data for manufacturing companies and helped define collection strategies • Develop, implement and manage Voice of the Customer programs • Analyze employee turn around data and develop retention recommendations • Conduct Market Research analysis for a construction goods company

RFP Desk • Created and managed Medallia’s RFP Desk. • Managed proposal responses worth one to ten million USD Competitive and Field Readiness Team • Developed the Information Security Support Unit for Medallia’s Sales Organization.

- Articulate and Sell the value of Medallia products, solutions and services - Serve as a CX expert on all technical and functional aspects of the Medallia solution to support the sales cycle - Proactively engage prospects and play a consultative role in evaluation processes, including CX program design recommendations, journey mapping, high-level scoping workshops and technical architecture

I was in charge of developing the Transactional Analytics Practice in the GeoNorth area (Mexico and Central America).

Participated in assessing the maturity of the Technology Management Model of Mexican companies and the novelty of their innovations (product and process innovations) in the categories “Big Industrial” and "small enterprise"

My research focus on understanding the role research collaboration plays in the development of scientific systems. In the past I've helped structuring unstructured problems.

Participated in assessing the maturity of the Technology Management Model of Mexican companies and the novelty of their innovations (product and process innovations) in the category “Applied Research and Technological Development.”

- Participated in problem solving, analysis of ICT and e-Government strategies at the State level, as well as in the development of recommendations. - Developed and wrote the Digital Agenda (Government ICT Strategy) for a local State in Mexico.

Teaching Assistant for the course "The Strategy and Management of Technological Innovation"

Project Manger for the project "Integrating Unmanned Aircraft Systems into the National Airspace System"

Participated in problem solving, analysis of market and financial information, as well as in the development pulp-molds and pulp-mix technology.

- Participated in problem solving, analysis of market and financial information, as well as in the development of recommendations. Projects included: + Strategy work in the Consumer/Packaged Goods and Travel and Logistics Services industries. + Marketing – Advertising/promotion work in the Consumer/Packaged Goods industry. + Continuous Relationship Marketing work in the Media and Entertainment industry. + Market Analysis work in the Telecommunications industry.