Liridon Nuhi

2nd Level Support - in House & Shops Area Hardware & Service Lifecycle Procurement, Implementation and User Enrolment Incident and Change Management acc. to ITIL Coordination of external Partners and Service Providers Hardware and Software Roll-Out Coordination and Management of (Pilots-) Projects Network Infrastructure Conception and Implementation Shop Area

Server Windows - Infrastructure and Services Management Active Directory and Services - Administration O365 - Exchange Services and Applications Management PLM (Product Life Cycle) System basic Administration Kaspersky - Windows and Mac Client Management Group Policy Management / Munki Administration (Mac OS Remote Support) Mac OS and Windows Help Desk Support (1st & 2nd Level) Futura Cash Desk - Setup, Administration and Maintenance EDI Administration Branch Offices IT Support

Mac OS and Windows Help Desk Support (1st & 2nd Level) Citrix Application Support (1st Level) Futura Cash Desk - Setup, Administration and Maintenance Network Topology / Fire Wall Setup - Branch Offices Maintenance Active Directory - Users and Computers Management Group Policy Management

o 1st & 2nd Level IT Support o Active Directory /Polices o Exchange Management o Windows Server 2008/2012 - R2 o Desktop & Server Virtualization

o IT Systems & Components Management o Switching & Routing, Addressing & Communication o Protocols & Subnetting & VLAN o Virtualization & Cloud Computing o Storage Technology o Legal & Physical Data Security o VPN, DMZ & Firewall