Lisa Hübscher

Management, development and growth of a VIP portfolio with the objectives of maximizing profitability, sales, loyalty and retention Developing strong customer relationships through effective and efficient use of all available communication channels Maintaining and developing the profile of customers by acquiring and recording relevant information and intelligence Reporting and awareness on customer activity, trends, financials and relevant information Meeting defined departmental KPI’s and guidelines

-Actively resolving customer’s queries in a timely manner with correct information -Provide sales through customer service by promoting and upselling in house promo’s and offers -Provide quality service to all customers -Communicating customer grievances/feedback to necessary departments, meanwhile taking all necessary steps to resolve grievances -Providing an exceptional level of service to all clients both internal and external

Customer service, Account Management, creation/service of customer accounts, creation of price quotes, contact with french publishers, customer orders, bibliographic research, invoice and credit management, customer returns, archival storage, handling merchandise management system.

Customer service, processing novelty and customer orders, processing incoming goods, processing returned goods, invoice and credit management, preparing and receiving visits of sales representative, bibliographic research, writing bookcritics for the bookstores journal, handling the cashbook, archival storage, handling merchandise management system Libras,

Commercial and cultural bookseller training

Bookselling, work organisation and accounting, economics and social studies, commercial training