Lorena De la Llave

Erarbeitung und Auswertung von Analysekonzepten, Online Marketing, Strategien und Optimierungspotentiale zur Gestaltung kundenorientierter digitaler Geschäftsprozesse

Strategic Planning, Business Development and tailor made solutions for enterprises looking to extend their market in Europe and specifically in Germany. Training and Seminars to Project Managers along with personal coaching and leadership skills trainings.

Marketing research of the European Market, Strategic Business Planning and Global Business Expansion of International Corporations of Audio and Video within the top market retailers in Mexico and Latin-America.

Conduct internal audits based on ISO 9004:2009 standards, in one of the leading European service providers. Monitoring clients and agents´ satisfaction and achievements (KPI and SLA), corrective and preventive actions taken in order to identify the best practice. Completion of training processes for agents.

International Development of exchange programs. Active participation in the "Quality Enhancement Plan" (QEP) formed by representative deans of Harvard, Yale, UC Berkeley, Princeton and Stanford. NASPA´s Award 2009 for "Best International Practice" as the Leading Coordinator of the “Buddy Program I-Link ". Staff Exchange at the International Office of Fachhochschule Neu-Ulm University. Bilingual Professor in the area of Psychology and Languages.

Marketing Analysis for different enterprises and products by assessing their current position in the market as well as comparing them with the competition in order to improve their business strategies.

Development of International Business Strategies to meet the challenges and needs of the changing global market. Development and practice of global management skills and Marketing strategies. Award for the Best Masters´ Thesis

General, Educational and Organizational Psychology Bachelor Degree (4 years of study)