Luc Xavier Trimouille

Maximising customer acquisition, retention and profitability Owning all stages of the customer lifecycle from acquisition to retention Ensuring all departments are aligned with a customer-centric business model Owning and continuously improving the customer experience Implementing tools, processes and techniques to ensure the consistent and professional delivery of all customer-facing activities

I was ultimately responsible for: Enabling the Customer Success group to meet their revenue and margin targets Tracking, reporting, and forecasting revenue Focusing on customer satisfaction and the consequence to retention and increases in product usage and adoption. Working closely with the Sales, Channels, Finance, Legal and Marketing leaders to ensure successful project delivery and to maintain maximum client satisfaction and retention.

I joined SuccessFactors as employee number 2 in Europe back in 2005. I first assisted our Sales team in a Presales Consulting Manager role to build our business in Europe. I then established the fundations of our Professional Services organization. In 2007 I started, and then grew and managed the Customer Success business line for the EMEA region, where I was responsible for customer support activities and renewals with a relentless focus on customer satisfaction, execution and results.

I initially joined Saba (Baan Company's Learning Management System) as a Product Trainer. Within 6 months I moved to a Presales position. Main activities included: Demonstrating our application suite, answering to RFIs and RFPs, designing product mock-ups to meet customer-specific requirements, relaying customer feedback to our Product Management organization and ensuring a successful transition to our Professional Services team.

I started my career at BaaN Company, then a challenger to SAP, as a Localization engineer. I moved to a Product Consultant position, first as part of the Services organization, then as an Education consultant. I grew my customer-facing skills, developed training curricula, monitored a team of partner consultants to deliver additional instructor-led classes and got my first exposure to emerging eLearning technologies incl. virtual classrooms and Learning Management Systems (LMS).

Economie - Droit - Langues étrangères