Luisa Rellini
Freiberuflich, Virtual Assistant, Task Food GmbH
Sesto Fiorentino, Italien
Über mich
My professional experience comes mainly from the Hotel industry, always in Front / Back office. Since 2013 I have been working as Virtual Office assistant in the field Hospitality and Web, on behalf of italian or foreign extra-hotels-facilities or web agencies, dealing with the online distribution, reservations, social media, customer care, correspondence management with customers but also digital branding and social networking. Italian mother tongue, German and English are my Languages of daily use.
Werdegang
Berufserfahrung von Luisa Rellini
Bis heute 3 Monate, seit März 2024
Virtual Assistant
Task Food GmbH
Social media team, Customer care for the italian market, Translations into Italian
Bis heute 11 Jahre und 3 Monate, seit März 2013
Virtual assistant
Freelancer / Selbstständig
Virtual assistance in the field Hospitality and Web on behalf of extra-hotel-facilities or web agencies in Italy or abroad. Management of the online distribution, reservations, sales and promotions, correspondence with customers, but also digital branding and social networking.
11 Monate, Nov. 2022 - Sep. 2023
Virtual Assistant
Task Food GmbH
Social Media Team (italian market), Translations from German or English into Italian, Correspondence with customers or influencers (italian market)
11 Monate, Dez. 2021 - Okt. 2022
Customer Care Specialist
Randstad Italia Spa
Booking of healthcare services, Verification of policy conditions and coverages, Opening of the claim, Management of back office practices
1 Jahr und 7 Monate, Apr. 2021 - Okt. 2022
Virtual Assistant
Energy Cake GmbH
Support for the configuration, translation and development of communication on the business social networks (FB, Instagram and Pinterest), blog posts and B2B shop for the Italian market.
Debt collection agency – Automotive sector Customer service, Management of complaint in English, German or French
2 Jahre und 9 Monate, Apr. 2017 - Dez. 2019
Tutor for the Hotelreceptionist course
ANPA Scuola - National Academy Hotel Professions
Tutor for the Hotel receptionist course, in Florence. Topics covered: Culture of Hospitality, Sales & Marketing, Introduction to the Revenue Management, Concierge and its role
Ausbildung von Luisa Rellini
1 Jahr und 2 Monate, Feb. 2016 - März 2017
Marketing strategies
Mummu Academy
- Facebook & Instagram for Business - Viral Marketing and SEO
1 Monat, Juni 2009 - Juni 2009
Principles of Revenue Management, held by the Revenue Manager Dr. Franco Grasso
Franco Grasso - Revenue Management at QNT Hospitality
How to use the Revenue Mgt in the hotel management, rollercost, upgrade, up- & downselling, spoilage & spillage, ADR e RevPar, IMO, Overbooking & oversale, analysis of historical data to decide the marketing strategy.
5 Jahre und 8 Monate, Nov. 1990 - Juni 1996
Giurisprudenza
Università degli Studi di Cagliari
Course of study not completed
4 Jahre und 11 Monate, Sep. 1985 - Juli 1990
Lingue e Letterature classiche
Liceo Classico Siotto- Pintor
Sprachen
Deutsch
Fließend
Französisch
Grundlagen
Englisch
Fließend
Italienisch
Muttersprache