Magdalena Neumann
Angestellt, Head Global Operation Department, Rocket Internet- Venture Helpling GmbH
Berlin, Deutschland
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Berufserfahrung von Magdalena Neumann
Bis heute 7 Jahre und 9 Monate, seit Okt. 2016
Head Global Operation Department
Rocket Internet- Venture Helpling GmbH
• Supervising 7 local operation teams in Europe, Asia, Australia • Responsible to drive operational efficiency and effectiveness KPIs across all countries • Definition, optimization, and implementation of operational processes globally, incl. best practice identification • Analysing and benchmarking country performances and business forecast to identify growth challenges • Planning of quarterly operational strategy with country management • Leading a team of 3 local business development managers
1 Jahr und 1 Monat, Nov. 2015 - Nov. 2016
Global Project Manager
Rocket Internet- Venture Helpling GmbH
• Customer Subscription Model: Defined and setup pilot for 3month subscription pilot and managed the global rollout • Change Management: Managed and trained the transformation of 6 country operations teams to a new IT platform during live operations in Europe and Australia • Cost Optimisation: Analysed and identified low productivity and cost efficiency driver across departments. Setup new departmental resource allocation planning and priority planning scheme for global operations management
1 Jahr und 4 Monate, Aug. 2014 - Nov. 2015
Department Lead (DACH Region) – Developed Customer Support Center
Rocket Internet- Venture Helpling GmbH
• Managed and hired a team of over 30 employees + supervisor team • Setup and optimised operational infrastructure with strong a digital focus and self-service infrastructure • Developed, defined and drove continuous processes improvements • Conducted detailed customer satisfaction, - retention & churn analysis • Set department targets and goals along company growth strategy & objectives • Implemented performance- and quality assurance measures to maximise customer satisfaction
5 Monate, März 2014 - Juli 2014
Business Development Intern
Rocket Internet- Venture Helpling GmbH
3 Jahre und 1 Monat, März 2011 - März 2014
Working Student
Mazars- Consulting and Corporate Finance company
Werkstudentin
6 Monate, Juni 2012 - Nov. 2012
Marketing Intern
Legrand Singapore
Ausbildung von Magdalena Neumann
4 Jahre und 1 Monat, Okt. 2009 - Okt. 2013
International Business
Hochschule für Technik und Wirtschaft Berlin
Sprachen
Deutsch
Muttersprache
Englisch
Fließend
Spanisch
Gut
Französisch
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