Marcel Barwanietz

• Engage students and faculty in troubleshooting in the IT Customer Service Center • Analyze and assign 20-30 daily support tickets to service representatives • Install and maintain 1000+ pieces of campus and faculty hardware • Install and maintain software installation, updates and deployments for 44 Departments • Supervise and assist students and faculty with the usage of campus hardware

Manage a roster of 30 players during travel to ensure an appropriate and disciplined representation of the University • Head liaison with German recruiting agencies to acquire new student talent • Development and management of training regimen, individual schedules and match-day preparation • Organize and maintain 500+ pieces of gear and equipment • Analysis of post-match video and design of game-play strategy

• Investigated and suggested to request additional remanufactured parts for the U.S market to boost profitability margin • Assisted with calculation of personalized pricing options for $20M Fleet Service Contract inquiry • Managed the “Internship-Challenge” as team-leader and presented in front of 40 colleagues and high management • Developed new Dealer Score Card to evaluate dealer performance and recommend solutions for setbacks