Ing. Marco Paccagnella

Wealth Manager (deVere): sale activity (Feb ’16 – Today) Federmanager Verona Board (May ’13 – Today) IT Project Manager: (Jun ’15 – Dic ’15) Entrepreneur: owner of a Vodafone store (Apr ’13 – Mar ’15) Trainer: Leadership and Change Management trainings to local manager association (Federmanager) and small companies association (API) and an Internet of Things training at Ca’ Foscari University (Venice) (Oct ’12 – Mar ’15)

Reporting to North East Region Head of Services, I drove a reinforcement program for our Russian Service Delivery leadership team focusing on a cultural change on Customer Orientation and Results Accountability. Because my achievements, I was also asked to be responsible for the Leadership program and People Strategy development in TEC (Turkey, East Europe and Central Asia).

Member of Service Delivery North East Region organization, I led two teams comprising of 21 Service Managers spread throughout 8 TEC countries and 11 in Russia. I was accountable for contracts timely renewal and delivery, team performance improvement (financially and operationally), customer satisfaction, KPI, Sales, Costs. I also led “Service Excellence” programs to promote a Superior Quality Service culture and the “The 7 Habits of Highly Effective People” program to improve our leadership effectiveness.

Head in Turkey for a Service line organizations with the scope of selling and delivering Business Consultancy, Network Planning and Optimization, Telecom Systems Integration and Training projects. Achievements: • I managed an important business (from 2,5 to 15 Mil€/year) and team (from 4 to 34 people) growth phase. • I was responsible for the sales, planning and delivery of our CSI services, of the recruiting and competence development, target definition and evaluation of my team members.

Reporting to the Europe Head of Sales for the product, I was responsible for selling our telecommunication network monitoring system (OSS) and the after sales support services related to it often through complex bids.

Responsible for the organization of the after sales emergency and routine technical support for HW e SW failures and after sales services upselling for TIM do Brasil, I was their referent for all network problems. I I planned and managed the HW Services, SW Upgrades, resources, costs and sales.

Member of South Europe Service team, I was responsible for the start-up and management of a new training center for our Spanish and Portuguese customers. I recruited my collaborators, made sub-contracting agreements with external training companies and with Madrid and Valladolid Universities, sold training services to our customers, planned the execution, the resources, sales and costs. I left a perfectly working organization with a close team.

Responsible for the preparation of the technical part of the offers, of the activities of network design, delivery and testing. Finally I was personally running the trainings on the delivered systems to our customers.

Team leader of testing teams for TACS, PDH and SDH equipment, planning and routing of PDH connections in the Italian long distance network.