Maria Koutsikou

Ghostwriter on small coding projects using C, JAVA, JDBC, Python (Pharmacy Customer Loyalty Scheme, Basic image manipulation). Web developer/designer on small to medium projects (Homewares e-shop, Film industry websites, NGO websites).

Designed, developed, maintained organisation website (Drupal, Wordpress, CSS, Sass, Scss, PHP) Managed special projects and updates to the organization's web presence. Directly communicated with high-level people in government roles for various projects' needs.

Worked within the Strategy & Development Team reporting directly to CEO, managing medium to large scale e-commerce projects (budget £4 million / Team size: 15-20). Responsible for strategic planning (client acquisition and relationship maintenance). Provided e-commerce production support: e-commerce consulting (producing wireframes, functional specification documents, manuals) project resource management

Managed web development projects from start to completion (Team size: 15 - 20) Responsible for liaising with clients to achieve end goal Responsible for internal and external resource control Responsible for producing wireframes, functional specification documents and manuals Responsible for overseeing QA testing

Managed first and second tier support teams in the telecommunications sector (Team size: 10) Responsible for recruiting, training, coaching and disciplining team members. Designed and rolled-out processes for optimum operation Oversaw system monitoring and responsible for issue escalation (Nagios) Responsible for creating incident reports and raising and monitoring JIRA tickets

Responsible for first and second tier support (team size: 10) Troubleshooting client networking connections and other telecommunication technical issues. Monitoring the production network, providing fault management and producing root cause analysis documents (Nagios, Salesforce) Developed and run a project for SIM card resource management. Ran technical training seminars for team members.

Designed projects and taught postgraduate and undergraduate computer science courses including: Systems Analysis (SSADM, JSD,OOA) Database Systems, Database Manipulation, Data Mining, Fundamentals of Information Systems, Research Methods, Information Technology Tools, C, C++, JAVA, SQL, JDBC, and HTML.

Designed and developed a computational model of genome evolution of a variety of species using mathematical algorithms, data structures and heuristic methods.

Dissertation: Discovering Weather Patterns for Europe Using Data Mining Techniques

Studied British & American Literature, Art History, British & Australian Film, Anglo Saxon translations and Creative Writing.