Mariusz R Sokolowski

In my capacity I coordinated the transformation and deployment of SAP Atlas platform in production site. Prepared and coordinated of Training of Trainers – key users in modules as well as the Key-user training delivered by client trainers. Analyzed the target organizational structure and division of responsibility for operational activities. Key Contributions: Drove successfully Change Management process Impact Analysis for SAP Atlas application deployment in every Allflex :Poland site department

I spearheaded the operations of the IT Shared Service Centre. One of my key achievements was overhauling KPIs and metrics, ensuring alignment with client IT department requirements whilst enhancing service and process objectives. Additionally, I engineered and refined CIO-level and IT Department KPI dashboards to provide actionable insights for decision-makers. I devised meticulous data collection plans aimed at pinpointing report sources. Rigorously conducting performance KPIs and metrics analysis.

I led a significant IT transformation and migration program, adopting a greenfield approach to ensure optimal results. I played a pivotal role in facilitating the global deployment of IT applications, empowering consumer care teams with advanced tools and technologies. Coordinating the transformation and deployment of SAP CRM Service Cloud and Genesys Cloud Telephony platforms, I ensured seamless integration and functionality. Post-go-live, I managed operational health, providing hyper-care support .

I led the planning and implementation of the Luminor Release & Deployment Process, collaborating closely with the IBM Release team to ensure seamless execution. I also spearheaded efforts to enhance the Hotfix Process and secured Stage Environments for Infrastructure, contributing to the overall efficiency and reliability of systems. Additionally, I played a key role in designing and updating process documentation in collaboration with Process Architects, ensuring alignment with organisational objectives.

In my role, I spearheaded large-scale IT Application Transition & Migration projects for DSV Company Data Centers, ensuring smooth and efficient transitions. I coordinated all aspects of application migration, retirement, and infrastructure closure activities, overseeing each phase to completion. Additionally, I managed micro-level project tasks and meticulously reported on key performance indicators (KPIs) to track progress and ensure alignment with project objectives.

I had the responsibility of overseeing IT Change Requests for Client (European Commission Office), where I chaired Change Advisory Board meetings to ensure effective decision-making and adherence to policies. Additionally, I managed Focal Points Improvement meetings, initiating process improvements to enhance operational efficiency. Furthermore, I played a key role in contributing to the enhancement of Change Management training sessions and standard template reviews.

In my role, I managed Telephony & Contact Centre transformation and migration projects, ensuring seamless transitions and optimal performance. I conducted strategic analysis and coordinated change approvals and implementations to align with organisational objectives. Additionally, I led the management of the global software upgrade Release & Deployment Process, ensuring timely and effective upgrades across all relevant systems. I also led telephony & contact centre Configuration Management (CMDB) process.

TASKS: -- Administration, configuration and maintenance of Contact Center voice systems and VOIP Platforms (SIP/UC )like: (NICE:NIM Nice Interaction Management; AVAYA: ACM Avaya Communication Manager;GENESYS: Genesys Framewrok;) -- Solving 3rd line incidents -- Change management -- Taking part in major upgrades of : NICE VOIP platform & QUMAK „CTI Toolbar” VOIP soft phone ACHIEVEMENTS: Creating successfully functioning Orange Info Lines

--JD Edwards to SAP migration of the Procure to Pay (P2P) accounting business process. Transition support of the Accounts Payable activity in Cargill Poland unit. Member of the Migration team. -- Creation of procedures and guidlines for the P2P process --to align Cargill Poland business unit requirements with the Cargill company FSS Service Catalogue ACHIVEMENTS:Transition of Cargill Poland factory accounting system from JDE Edwards to SAP. Member of the migration team in this operation.

-- Tier 1 & 2 Avaya Voice (VoIP / SIP / IPT ) & Contact Center Systems service support in: Consulting, diagnosing the source of the trouble, configuration, administration, maintenance; creating & modifying vectors, VDN’s -- Writing technical articles ACHIVEMENTS 1) CONVERGYS COINSIDER newsletter creator 2) Author of 180 technical articles published at //support.avaya.com 3) Several Awards won (Voice of the Customer , Excellent Customer Experience, Star of the Month, Client Choice Award)

Working with Dymo/Newell Rubbermaid products. Technical Support (Windows & Macintosh) (50+ products and software) in English & Polish. Providing 1st line Technical Solutions and support for Poland and English speaking customers. Remote troubleshooting and solving of software and hardware incidents.Software installations for consumers using DYMO Software, Label makers and Business Card Scanners ACHIEVEMENTS: 1) Raving Fun Award for the Month November 2012 for The Best Customer Satisfaction

TASKS: business development, business process improvement, solving financial issues, cost reduction, financial advisory, recruiting of the new employees PROJECTS: developing driving license school - OSK Rondo; developing English language school - Bogatylektor.pl; developing of recruitment agency Work & Adventure ACHIEVEMENTS: Pulling the companies out of debt in the Department of Social Security (ZUS) and the Tax Office (URZĄD SKARBOWY). Increase in revenues by 30%

DUTIES: - Consulting and implementation of service quality claims system and service quality analysis system. Preparation of marketing presentations of new models and conducting staff training in new systems. ACHIEVEMENTS: - Organizing of the Washing Machines Quality Improvement Team what resulted in reduction of service complaints by 30% REASON TO FINISH: end of contact and project

DUTIES: -- Winning of new clients, solving their problems; customer support and advice; carrying out cash and non-cash transactions; selling banking products. ACHIEVEMENTS: 1) Monitoring and developing of service quality & customers complaints system in the branch which resulted winning 1ST place in London in resolved in favor customer complaints and obtained a 70% increase in this area. REASON TO FINISH: to high living cost in London and professional development

Corporate Business