Markus Moranz

Angestellt, Principal Enterprise Architect, Pegasystems

München, Deutschland

Fähigkeiten und Kenntnisse

Pega Dynamic Case Management
PegaRules Business Process Management (PegaRules B
Pega Customer Relationship Management (CRM) Softwa
Omnichannel
Pegasystems
XML
DITA
BusDoc
XML Authoring
Smart Component Content Authoring
Collaborative Content Processing
ECM
Knowledge Information Processing
Enterprise Dynamic Publishing
Brand Management
SaaS
Cloud
On Premises
Enterprise Corporate and Industry knowledge (marke
Finance
Government
Manufacturing
LiveScience
Media
Retail)
Enterprise solution architecture
Process automation and optimization
MultiChannel Output Management incl. Digital Outpu
Quark
eGain Corporation
Inference Corporation
Tomorrow Focus AG
Focus Online
Burda
Case Based Reasoning (CBR)
Knowledge Management
Customer Interaction
Customer Engagement
Customer Services
Customer Excellence
DCM

Werdegang

Berufserfahrung von Markus Moranz

  • Bis heute 3 Jahre und 4 Monate, seit Feb. 2021

    Principal Enterprise Architect

    Pegasystems
  • Bis heute 5 Jahre und 2 Monate, seit Apr. 2019

    Principal Solutions Consultant

    Pegasystems

  • 4 Jahre und 4 Monate, Dez. 2014 - März 2019

    Principal PreSales Consultant

    eGain Deutschland GmbH
  • 1 Jahr und 5 Monate, Juli 2013 - Nov. 2014

    Senior PreSales Consultant

    eGain Corporation

    eGain Enterprise Multi-Channel Customer Engagement Platform - Cust. Coll. Opt. in Svcs., Help Desk and Sales processes - Knowledge Mgmt (Knowledge Base, Knowledge Agent, WSS, Guided Help, Virtual Agent) - Case Based Reasoning (orig. Inference Corp.) - Analytics, Dashboards - Cloud, On Premises - Cisco & Avaya integration - CS Optimization, CEM and Customer Excellence - Telecom, Retail, Finance, Government, Travel, Utilities - Orgs: Contact Centers, eCommerce, eService, Help Desks, IT, Marketing

  • 1 Jahr und 9 Monate, Juni 2011 - Feb. 2013

    Senior Technical Sales Consultant - Enterprise Solution Architect

    Quark (Quark Europe Limited)

  • 6 Jahre und 9 Monate, Sep. 2004 - Mai 2011

    Director Professional Services Central Region

    Quark (QSE Sàrl)

  • 3 Jahre und 9 Monate, Apr. 2000 - Dez. 2003

    CTO

    Tomorrow Focus AG

  • 2 Jahre, Apr. 1998 - März 2000

    Technical Director

    Focus Online GmbH

  • 2 Jahre und 3 Monate, Jan. 1996 - März 1998

    Systemadministration, Production Management

    Focus Online GmbH

  • 8 Monate, Mai 1995 - Dez. 1995

    Management Consulting

    FOCUS Magazin Verlag

  • 2 Jahre und 4 Monate, Jan. 1993 - Apr. 1995

    Systemadministration, Production Management

    Burda Medien GmbH (German "Forbes" print magazine)

Ausbildung von Markus Moranz

  • 5 Jahre und 2 Monate, Okt. 1984 - Nov. 1989

    Tiermedizin

    Tierärztliche Hochschule Hannover

  • 1 Jahr und 2 Monate, Okt. 1983 - Nov. 1984

    Chemie

    Ruhruniversität Bochum

Sprachen

  • Deutsch

    -

  • Englisch

    -

Interessen

New technologies
XML
Publishing
Structured Authoring
Digital/Mobile Media
Broad scientific interest
Veterinary medicine
Long-distance Monofin Swimming
Running
Sports
Sushi
Cycling
Chillies
Spices
Good healthy food
Reading a good book or magazine (print and more&more digital too)
diverse Music styles (including Classics)
Apple (even my wife worked for Apple in the "good old days" ;-)).
Case Based Reasoning
Knowledge Management
Pega Business Process Management (BPM Pega)
Dynamic Case Management

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