Matt Hessler
Angestellt, Systems Administrator, Eniva Corporation
Minneapolis, Vereinigte Staaten
Werdegang
Berufserfahrung von Matt Hessler
Bis heute 17 Jahre und 2 Monate, seit Mai 2007
Systems Administrator
Eniva Corporation
-Designing and implementing network infrastructure. -Configuring and managing updates to Call Center Queues and phone system. -Managing and acting as technical liaison for outsourced services -Verifying integrity of data through well designed backup and disaster recovery procedure - Proactively monitoring and troubleshooting network/system bottlenecks
1 Jahr und 5 Monate, Jan. 2006 - Mai 2007
Help Desk Analyst/On-Site Network Support Technician
Corporate Technologies
Received support calls for multiple clients. Resolved client issues both onsite and remote via GoToAssist. Solved hardware and software issues and escalated them as needed. Worked on-site at sister company and supported their issues. Maintained backup rotation. Ensured data integrity though testing through periodic disaster recovery tests.
1 Jahr und 3 Monate, März 2004 - Mai 2005
Help Desk Technician
Tiro Industries
Assist Network Administrator in daily tasks. Set up PC's and add and delete users and computers to the domain. Manage email and spam settings. Maintained inventory and documentation. Installed and configured new applications according to specifications created by Network Administrator Later, supported and managed the phone system
Ausbildung von Matt Hessler
5 Jahre und 5 Monate, Aug. 2005 - Dez. 2010
Computer Science
Augsburg College
Java Programming
2 Jahre und 5 Monate, Jan. 2003 - Mai 2005
IT
Saint Paul College
Configuring and Maintaining Hardware
2 Jahre und 5 Monate, Jan. 2003 - Mai 2005
IT
Saint Paul College
-TCP/IP protocol troubleshooting -Network sub-netting and routing -Router and Switch configuraiton
Sprachen
Englisch
Muttersprache
Deutsch
Gut