Matthew Spofforth

• Taking German calls in Liverpool, UK, from German DIY enthusiasts, building professionals and distributors relating to the Bosch Power Tool range. • Forwarding calls to the repair, ordering and expert departments where appropriate. • Sending emails to the relevant departments in German, in the event of a busy line. • Maintaining Data Protection Protocol at all times. • Undertook a week's training at the Bosch Power Tools worldwide HQ in Leinfelden, Stuttgart.

• Working on a 3 month rolling Scottish Power contract for Capita • Resolving callers' prepayment queries using SAP and ISU • Informing customers of any discounts they may be eligible for • Knowledge of all Scottish Power products and service packages for electric and gas contracts • Endeavouring to keep all callers 100% satisfied • Adhering to Data Protection protocol at all times

• National insurance agent for the DWP, helping to book National Insurance appointments or application forms for UK immigrants for work purposes. • Provided excellent customer service to foreign nationals • Proficient in the use of the DWP LMS (Labour Market System), used to input data • Aware of potential data protection threats and I have always taken steps to prevent them