Maya Albano

Web Hosting Italien

Lead of the DACH Operational Department: - set-up and monitoring of internal quality standards/KPIs to ensure high performances and the improvement of customer satisfaction; - coaching, Feedback and Challaning Conversation - initiatives to ensure Employee Motivation - training Planning; - Prozess Improvement; - interface between upper management, sales, production, redaction and customer care; Interface during the transfer of the operational center from Zurich to Berlin.

Lead of the international eBay fraud team (IT-FR-BL-NL-ES) Responsible for: - coaching, developing and empowering individuals - meeting and improving of operational targets - improving customer satisfaction - process improvement - training planning and forecasting - close collaboration with project, product and content management, with filter and process specialists, training department and HR to implement initiatives

Managing of a top client portfolio: - advising customers on issues specific eBay policies - marketing consultancy for business customers: setting up and development of the advertising distribution channel; transfer of eBay technical and online marketing skills to lead an independent sales activity on the platform; analysis of potential buyers through market research on eBay and increase of brand to attract new business. - definition of processes within the flow through Visio

Soft skills trainings for Managers: - team Building - motivational trainings - consultancy for the implementation of the ISO QS into Public Administration offices - development and sales coordination of training packages

- Psychology of the organizations - Psychology of the communication - Management Training (motivational training, team building, personal development and empowerment) ISO Quality standards