Michael Kalaitzeris

• Responsible for training worldwide new joining staff, managers and directors for the Tier-2 Global Support Teams, including explaining and detailing producers and the processes • Interviewed and effectively participated in the hiring of employees • Develop the training methods, training materials and process in order to fast understanding the work and to reach the target of the productivity, quality of work and SLA’s • Main mentor for technical support team • Soft-Skills trainer

Network administrator, security analyst.

• Network planing. • Server maintenance and backup. • L1 & L2 IT Support for a variety of telecommunication.

• PC systems architect and service manager • External collaborator in website building • Web content management • Network Administrator • Helpdesk

Dissertation titled "Examination of ICT Revolution influence on productivity in the modern business”, 2019

• Computer Security • Human-Computer Interaction • Network Design and Management • Advanced Network Routing • Wireless and Mobile Networks • Advanced Database Systems • Database Driven Web Sites • Communications and Networks

• Programming with C++ • Electrical Circuits • Operating Systems (Windows, Linux) • Object Oriented Programming with C++ • Physics • Advanced Mathematics • Databases • Digital Circuits • Computer Networks • Laws and Cyber Ethics