Michael Werner

Manage your optimisation & transformation on every step of the journey - from vision to materialisation. Bringing great ideas to life through optimization, innovation, and empowerment. Turning the mission into strategy, plan and action by bridging individuals to meet the expectation. Being an excellent and structured thinker, knowing how to inspire delivering the utmost. An empathic leader, with proven commercial focus and competence in strategic analysing, planning, consulting and selling.

Soft Skill Training - Emotional Intelligence Makes A Leader This Training is based on Daniel Goleman's idea of Emotional Intelligence. - Business Communication Skills Develop advanced skills in business communication, as well as public speaking and presentations. - Effective Business Writing Skills Participants will fine-tune their editorial skills to craft pointed, interesting and focused text. - Smart Selling Learn to plan the sales process, proactively identify problems, and take countermeasures.

Led 30-member team of Solution, Transition and Transformation, Finance, HR and Legal experts and controlled sales budget of €2M Successfully turned around unprofitable (-0.4%) contract into profitable (+23%) one, improved service quality by implementing new solutions, processes and tools Investigated, analysed and negotiated solution approaches, incorporated feedback and resolved all issues and queries Reviewed service models, optimized technology and reduced costs up to 30%

Proactively identified first opportunities worth €70M in APAC region, set up Senior Engagement Management, successfully developed new markets and established complex deal engagement strategy, and build sales support unit to deliver complex deals Trained and implemented Project Management Office (PMO), and implemented templates, tools and processes for bid management and PMO support Championed business development, created sales strategies, business case presentations, and wrote winning proposals

Supervised international teams of 35 members for projects worth up to €163M, including establishing new DC with partner company within 3 months, and supervised global DC migration in Asia, Australia and America Effectively implemented ITIL processes with partner and customer, checked compliance with security and policy requirements, conducted risk identification and mitigation for pre- and post-sales phases, solved escalations, and handled interactions with customers and involved parties

Led teams of up to 75 members across multiple countries on projects valued at between €38M and €920M Drove design and staffed core project organisation for technology, operations, service, sales, marketing, transition, human resources, commercial and legal during pre-sales and transition phases Interacted closely with customers to investigate optimum solution approaches Negotiated and signed contract with a new partner for service delivery in the new region, and designed service management integration

Proactively orchestrated outsourcing projects to develop and design customer-oriented, complex data and communication solutions while leading cross-functional teams of up to 45 members Handled project volume of up to €107M, and conducted cost reviews and analyses, composed internal and customer business cases, and created detailed documentation for the Board and sign-off council

Led cross-functional international teams for project volume of up to €1.3B, and handled delivery-oriented customer interaction in outsourcing and M&A projects Designed solution and service blueprint for strategic projects, conducted accurate and complex cost calculations Drove definition of services across the group, interacted with stakeholders, presented and negotiated solutions and contracted partners Planned transfer, integration, training and career path for 500+ employees in 3 countries

Negotiated, documented and agreed cross-functional activities including customer interaction about technical interfaces, solution design and presentation, cost calculations, and created price models Carried out customer relationship management by engaging with clients on an executive level, generated new leads and potential, and wrote solid business cases for project volumes up to €55M Consulted strategically and technically ITC technology, and calculated Total Cost of Ownership (TCO)

Founded IT service company, established 1st internet cafe, set-up of IT training centre – Seychelles

Managing Crises and Call Centre implementation

Set-up Reseller and Partner Network - Poland, Hungary, Russia

Designed Telecommunication Solutions for providers and industry – Japan, Spain, Morocco, UAE

Sales