Mirko Bock
Angestellt, Operations Manager, Amazon
virtual, Deutschland
Werdegang
Berufserfahrung von Mirko Bock
Operations Manager CAP EU - Focus on market expansion and change management.
Virtual Group Manager CAP at Amazon.
7 Jahre und 9 Monate, Mai 2012 - Jan. 2020
Operations Manager
Sitel
leading a team of teamleaders and teammates with managerial responsibility; constant development of the project to achieve client needs; analysis and improvement of key performance indicators; budget responsibility; regular client and senior management contact
1 Jahr und 10 Monate, Juli 2010 - Apr. 2012
Team Manager
Sitel
leading, developing and supporting a team; regular communication with clients to ensure daily business; working closely with operations manager to ensure reaching all goals (internal and external)
7 Monate, Jan. 2010 - Juli 2010
Supervisor Risk Operations
PayPal (Europe) S.à r.l. & Cie, S.C.A
leading of a team; coaching and development of teammates; development of new processes; detailed documentation for senior management
8 Monate, Mai 2009 - Dez. 2009
Senior Agent Risk Operations
PayPal (Europe) S.à r.l. & Cie, S.C.A
mentoring of new hires; dealing with 2nd and 3rd level contacts; support of the account management; improvement of current processes
1 Jahr und 6 Monate, Nov. 2007 - Apr. 2009
Risk Operation Agent
PayPal (Europe) S.à r.l. & Cie, S.C.A
mentoring of new hires; leading projects for product and process improvement; fraud specialist
10 Monate, Jan. 2007 - Okt. 2007
Gamemaster
Sitel (ClientLogic)
mentoring of new hire; customer support agent for email and chat contacts
Sprachen
Deutsch
Muttersprache
Englisch
Fließend