Mohamed Bakkar
Angestellt, Marketing And Public Relations Specialist, Agricultural Bank of Egypt
Giza, Ägypten
Über mich
As an experienced marketing and public relations specialist with a background in banking and the e-commerce industry, I have a proven track record of developing and executing successful branding strategies, organizing various events, and conducting market research to identify opportunities for product-market fit. In addition to my marketing skills, I have experience in customer care and operations, where I successfully provided excellent customer service, ensured compliance with regulations, and monitored internal and external reporting. Throughout my career, I have demonstrated excellent communication, organizational, and leadership skills, which have been honed through managing teams, overseeing branch development, and maintaining a high level of quality assurance. I am committed to delivering high-quality work and contributing to the success of my organization.
Werdegang
Berufserfahrung von Mohamed Bakkar
Bis heute 2 Jahre und 8 Monate, seit Okt. 2021
Marketing And Public Relations Specialist
Agricultural Bank of Egypt
• Developed and executed branding strategies, resulting in increased brand awareness and engagement. • Successfully organized and participated in multiple events, including conferences, seminars, and exhibitions, to promote the bank's products and services. • Conducted market research and analysis to identify opportunities for product-market fit, leading to the development of new products and services. • Oversaw the development of branches, ensuring branding and customer experience across all locations.
7 Monate, März 2021 - Sep. 2021
Operations Business Analyst
Jumia.com
• Coordinated and managed internal and external reporting, proactively communicating regulatory changes to relevant stakeholders. • Monitored existing client portfolios from a risk perspective, ensuring compliance with necessary regulations. • Maintained a high level of quality assurance for JumiaPay customers, resulting in increased customer satisfaction and trust.
3 Monate, Nov. 2020 - Jan. 2021
Customer Care Professional
Noon.com
• Delivered a high-quality customer service experience by handling customer requests, issues, and questions in a professional manner, resulting in a high rate of first-time resolution. • Demonstrated a deep understanding of products, services, systems, policies, and processes, effectively dealing with a variety of customer inquiries and transactions. • Provided accurate and timely information by fully investigating all customer inquiries, ensuring that incidents and problems were resolved efficiently.
10 Monate, Jan. 2020 - Okt. 2020
Account Advisor
Talabat
• Responded promptly to customer requests for restaurant food orders by accurately entering and verifying customer and menu data, resulting in increased customer satisfaction. • Consistently achieved and maintained performance standards, exceeding targets and contributing to the success of the team. • Interacted with customers of all levels in a professional manner, building positive relationships and enhancing the company's reputation. • Handled customer issues, ensuring a high level of customer retention.
10 Monate, Okt. 2018 - Juli 2019
Lead Receptionist
Pyramids Valley Boutique Hotel
• Maintained detailed and accurate records by completing and maintaining incident reports, daily activity --reports, and other reports requested by management, improving the hotel's operational efficiency. • Enforced rules and policies of the hotel, ensuring a safe and comfortable environment for guests and staff. • Processed accurate payment of guest accounts, improving the accuracy and efficiency of financial transactions.
11 Monate, Feb. 2018 - Dez. 2018
Team Leader (Incoming Global Volunteer)
AIESEC
• Conducted market research and sales visits with NGOs to identify partnership opportunities, resulting in successful collaborations. • Established partnerships with AIESEC in other countries, expanding the organization's reach and impact. • Performed attraction campaigns, increasing customer engagement and satisfaction.
11 Monate, Feb. 2018 - Dez. 2018
Support Specialist
AIESEC
• Organized daily outings and weekly trips, generating revenue and enhancing the international visitors' experience. • Successfully executed airport pickups for international visitors, ensuring a smooth and comfortable arrival experience. • Coordinated hostels and accommodations for international visitors, providing effective support and ensuring their needs were met.
Sprachen
Deutsch
Gut
Englisch
Fließend
Spanisch
Grundlagen
Arabisch
Fließend