Mohamed Zeineldin

• Supporting the different account CBU domains and workstreams with the suitable governance models and plans of forums and initiatives • PBI modelling for account financial insights and margin improvement support • Process and workflow automation using MS Power Automate for performing time efficient business tasks and activities resulted in 1- 46% FTE optimization per annum of a monthly recurring account activity 2- 80% FTE optimization per annum of time allocated to repetitive E-bonding access

• Harmonization programs management to align business technologies and best practices with organization objectives. • Audit management on BUs and organization level to apply Service Management controls on services and their governing processes.

• HP Cloud Contact Center Project Commercial Change requests entry point from Orange Business Services standpoint. • Project change management process design to govern the way change requests raised during the project are managed, Implemented and Billed. • Providing continuous guidance and structure to project commercial changes • Maintaining firm process and change control that resulted in migrating 1K users more than the initial contractual commitment and $ 1.5M in revenues.