Muhammad Umair Chaudhry

• Responsible for implementation, configuration and troubleshooting of voice systems. • Participate in the development of call center solution. • Configuration and management of Linux & Asterisk-based AMEYO call center solution. • Management of Windows-based Omnichannel OneContact Suite. • Managing end-to-end carrier-grade Aarenet PBX system. • Integration of Microsoft Teams with PBX system for calling. • SIP level debugging for voice issues. • Installation and configuration of SBC like ProSBC & AudioCodes.

• Deployment of product on AWS cloud containing Asterisk, Opensips and state machine service. • Monitoring of services on AWS Cloud Watch and take actions when required. • R&D on analysis of SIP calls and deployment of HOMER. • Coordination with Mobile operators for integration of value-added service products like Call in advance & Emergency loan. • Working with Voice Telco carriers around the globe. • Analyze SIP packets for no audio and failed calls through Wireshark. • Troubleshoot NAT and RTP issues.

• Design, deliver and support end-to-end telephony solutions ranging from small-scale PBXs to complex contact center environments of several thousand agents. • Experienced working with almost all major contact center technologies and platforms. • R&D for the deployment of call center solution on AWS cloud. • Integration of Telephony tools with CRM, database, and Apache. • Designing and configuration of call routing scripts and its replication. • Actively handle Incident Management on Telephony Platforms.

• Developed asterisk-based IVR system with auto calls dialing feature. • Developed and managed the telephony end. • Using Interactive Voice Response technology, I had created an information-sharing system that shares the following statistics: I. Weekly attendance II. Progress report III. Final examination result IV. Public holiday notifications V. Meeting notifications • Integrated call recording feature to take feedback and suggestions from parents. • Developed a recording portal to listen to calls.

• Asterisk installation, Configuration, AGIs, Asterisk Realtime. • Cisco gateway configuration and day to day trouble shooting. • Managing IP PBX, Extensions creation/deletion, Setup call forwarding, Voice mail, Ring group creation. • Dialplan development on Asterisk using (IVRs, Queues, Voicemail). • Asterisk integration with Database (MySQL). • Implementation of IVR, Off Hours, Music on Hold as per requirement. • Provide troubleshooting for all Voice Servers, Gateways, Databases, CRM Services and PBX's.

I had a six weeks internship program and got training in the following departments. - Data Communication - Switching - Transmission - Phones