Naziya Sogi

Assessed and recommended changes to automate performance reporting (fiscal and operational), resulting in timely, accurate, reliable results that could be used to initiate immediate action.

Led business development efforts and secured a £.5m contract, increasing revenue by 30%

o Facilitated migration of 5M current accounts from legacy platform to SAP ; ensured system stability through effective and timely defect resolution o Designed and led 2 week knowledge transfer workshop for the application support team on multiple (what) issues affecting 300 customers/month o Developed efficient migration solution for client’s system architects to move 30,000 faulty accounts; strategy saved £40,000 of build effort costing

Conducted statistical analysis of ticket volumes on legacy platform to determine future project ticket flow; created functional heat maps on SAP platform to design a projection model to forecast the monthly increase in ticket volume after each migration event o Presented projections that provided insight to senior management about on staffing and proactive monitoring requirements, securing £1.2M funding

o Coordinated with client system architects to create comprehensive process to author a governance documentation and scheduling processes for refund execution worth £1.1M ; recognized as “1st tier Consultant” by client division director for outstanding efforts o Assisted the resolution of a major production incident impacting over 40,000 ; improving efficiency of 5 end of day batch processing jobs by 50%

o Supported client’s “Plant Maintenance” and “Customer Service” modules; executed proactive monitoring of daily maintenance batch jobs o Identified and resolved any anomalies encountered ensuring 99% compliance to the release strategy requirements followed by the client

Strategy, Mergers and Acquisitions, Entrepreneurial Finance, Digital Marketing, Business Transformation and Turnaround

Physics, Chemistry, Mathematics, Computer Science