Neeti Mishra
Angestellt, Assistant Vice President, HSBC
Bengaluru, Indien
Über mich
I am passionate, high energy professional with relentless positivity - obsessed with customer centricity and simply love solving complex customer problem with creative solutions while enabling business growth & multi-million revenue for my organisation. With around 15 yrs of experience in Banking & Technology sector, holding an expertise as a Change Practitioner & Technology Innovator, certified as a Scrum Master and SAFe leader, I am currently driving Digital Transformation programs for HSBC for their Retail & Wealth banking
Werdegang
Berufserfahrung von Neeti Mishra
*Driving Innovation & Digital Transformation for Partnerships and Propositions for HSBC retail in Digital Payment space *Leading and implementing transformation programs for digital payment products leveraging AI/ML capabilities across mobile and web channels *Working closely with the product management team on defining the product strategy and refining product road map *Driving the direction for world-class user experience while developing and using metrics to constantly improve the business outcome
As Franchise Lead for Transaction Banking, devised the YOY change strategy, defining metric that determine business & operational success, tracking them to ensure positive customer & business impact. Partnered with technology teams to automate manual billing processes, saving time and money while decreasing errors reducing payment processing effort by around 80% Certified CSM collaborating cross-functional teams to identify, plan and control all business analysis related activity on a business change
4 Jahre und 1 Monat, Okt. 2010 - Okt. 2014
Senior Software Engineer
HTC Global Services
Lead the application support activities performed to ensure timely customer data delivery and efficient claim reporting related to medical claim data (Statistical and Financial reconciled). Performed in-depth analysis of the functional streams in the project and various incoming and outgoing feeds to provide optimum solutions for enhancements and development of applications as per business requirements while preparing technical specifications & test cases. Provide conduit between Functional & tech team
Assumed different roles at different juncture in my career at Wipro starting from Analyst, Designer, Developer, Tester and Application Support Engineer - which helped me developed a holistic and well-rounded view of the SDLC framework – quite early in my career. Highly instrumental in enabling Wipro win an RFP for Aviva life insurance from a staunch competitor in the market. Selected to be the onshore lead at York UK amongst 50 members team, to front face this prestigious Aviva project
Ausbildung von Neeti Mishra
4 Jahre und 2 Monate, März 2002 - Apr. 2006
Computer Engineering
Mumbai University
1 Jahr und 2 Monate, Apr. 2001 - Mai 2002
science
Swami Vivekanand International School and Junior College
4.8 percentile in Physics, Chemistry, Maths
Sprachen
Englisch
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