Niels van Katwijk

- Business-to-business customer contact covering the BeNeLux portfolio - Expert role in early and late debt collections procedures for leasing contracts Consultation with clients about contracts with options for buy-off, trade-in, refinance, payment plans and debt mediation - Handling bankruptcies, criminal complaints and litigations within specific legal frameworks - Preparing and attending job interviews for the hiring of Collection Specialists

- Expert-role focused on Facebook-channels of The Netherlands and Belgium to decrease the - backlog by 95% within one month - Translating customer experienced problems into specific individual solutions - Train and mentor new customer service agents whilst focusing on developing strong relations to ensure a successful on-boarding and trusting transition - Improving the unity within the customer care department by creating new internal communications on print as a result of process implementation

- Present debriefings of commercial/social projects with marketing budgets between € 2.000 - € 300.000 - Monitoring the budget-/time-/quality-ratio and the preparations of quotations using Simplicate business software and daily team-standups - Creating content strategies for a quarterly digital member magazine of a major Dutch bank which led to a doubled reach of 9.000 readers - Delivery of ad hoc work for an Account Manager. Five projects were completed simultaneously within tight deadlines.