Nikitta Vogl

• Translations for the company Newlette for promotional campaigns • Marketing consultant for HNIC (construction) and JCZEEMAN electrical to expand their online presence • Completing my studies: Bachelor of Philosophy (BPhil) Honours in Marketing Management

• Successfully driving growth and the development of markets • Project Management of various projects/ campaigns • Developing and implementing campaign strategies • Email, sms and telephonic marketing communication • Tracking and reporting • Competitor’s research. • Evaluating Contact Centre service levels • Overseeing telephonic system voice-overs, interviews, translations, and webpage reviews.

• Assisting Austrian, German, Swiss, and English speaking client queries. • Liaising directly with clients via chat, phone calls, or email. • Assisting VIP hosts with German translations and/or correspondence. • Recording all communication and escalating queries to other departments as required.

• Assisting Users with IT related queries • Preparing reports. • Overseeing daily agent tasks • Translating reports German/ English • Compiling training documents • Managing incidents and requests. • Managing SAP materials. • Training new Agents on the desk, remote access Users PC, and troubleshooting incidents.

• Assisting Pharmacists with Pharmaceutical related queries. • Compiling accurate statistical and daily reports. • Reporting on TMBR scores of Call Centre performance on calls. • Assisting the Team Leader with administrative duties • Taking minutes during meetings. • Performing ProPBM Client Relations Manager duties • Offering training to new ProPBM Service Consultants. • Testing system applications.

• Recruiting and training of Representatives. • Overseeing all social media activities for the company. • Distributing products. • Performing administrative related duties, including invoicing, writing of letters, phone calls, attending and organising meetings, and filing, etc. • Managing successful sales campaigns. • Assisting with queries from internal and external sources. • Managing all inbound and outbound calls.

Advanced Digital Marketing, Advanced Strategic Marketing, Advanced Marketing Practicum, Advanced Marketing Research, Advanced Global Marketing, Advanced Marketing Research Report

Marketing, Business Management, Economics, Business Communication and Integrated Marketing Communication, Project Management, Business Law, Personal Selling, Quantitative Techniques Research Methodology and Research Report Market Research Finance for Marketing Business Ethics Accounting