Mag. Norma Patricia Cervantes Olvera

Area: Enterprise Solutions SD Delivery Sector: North America (USA and Canada) Activities: - Project implementation and IT solutions design of Ecommerce SAP SD Processes/Solutions. - Coordinate development team resources in order to fulfill business requirements. - Work alongside IT Teams and Business functionals in order to create and implement business solutions.

Area: GDS Global Support – Go to Market Sector: North America (USA and Canada) Activities: - Provide SAP SD support for North America's functional teams. - Work alongside the business in order to find opportunity areas and enhancements that can help improve existing processes. - Definition and development of new business initiatives. - Ensure compliance with established SLAs defined by the business according to ITIL methodology.

Area: DMO Data Management Organization - Data Quality Sector: Latin America Activities: - Ensure proper alignment in master data between SAP and legacy systems, according to standards defined by the business. - Definition and development of data management processes in order to guarantee quality information being shared with various systems (DataStage ETL).

Area: EDM Enterprise Data Management - Data Quality Sector: Latin America Activities: - Definition and development of data quality processes in order to guarantee proper data management within SAP. - Work alongside Data Governance team in order to create strategies that can help improve SAP information quality. - Support and incident management in data quality issues according to SLA's defined by the business.