Oksana Andreis

Atlassian Products, Certified Jira Admin, Jira Service Desk (ITIL Compliant) Consultant, Product Trainer ITSM, ITIL, Agile Methodologies experiences (Scrum, Kanban) through various Atlassian Software implementations System Administration, AWS (experiences with S3 , EC2),

Enterprise Product Support Manager Amobee - support and solutions on customizations of business, media, adops processes (Lean, Kanban); - interface between business, media, adops and product teams - support Product Owners with product backlog definition/ prioritization. - support Scrum Team on User Stories /Tasks breakdown. - troubleshooting of product and adops issues; - coaching on effective product usage (i.e workshops, trainings on need, knowledge base maintenance)

Cross functional lead for campaign managers team, guidelines, manuals, training solutions for adops department, product support for Spanish office, product support for our european offices (London, Paris, Munich, Düsseldorf, Frankfurt, Madrid)

- business development support: partners' integration , partner services; - troubleshooting of product and adops issues; - interface between business, media, adops and product teams

Senior Ad Operations Manager and Product Support (Europe), Madrid, Spain(Full time employee) Adconion Media Group, http://www.adconion.com Industry: Online Media Privately held company, 201-500 employees Cross functional lead for campaign managers team, guidelines, manuals, training solutions for adops department, defining new processes, workflows and their realisation in Salesforce, product support for our european offices (London, Paris, Munich, Düsseldorf, Madrid)

Responsible for campaign management globally, co-ordinating the campaign management process (work flows, trainings) internally. Process Manger and Account manager of an external trafficking team. Recruting of an internal trafficking team. Product Support (Globally) and tech-support (computer setups, setups of new accounts of inhouse systems). Putting in place internal work-flows and training the team in product-related and adops-related questions. Creation of internal and external adops guides.

Project Assistant in IS Sales&Marketing Projects Department, Tasks: development and implementation of a web training concept, support with Rollout of a Document Management Project (test scripts, tests)

Intern in Financial Reporting, Controlling and Taxes Department, Tasks: definition, design and implementation of an Intranet application to improve the organisation of Travel Management, timesheet reporting, invoice processing

Project Assistant at Siemens I&C Training Institute (ICN CS TI C2) Data migration, redesign of curriculum graphics for TI Web presentation, Consulting & Training of TI Employees to use the new curriculum editor

Team assistant at Siemens ICN CN (ICN CN 1A) Team Support, PowerPoint presentations, travel processing and travel accounting, Management support, office management