Olena Afanaszjeva

• Sell and negotiate Delta Express’ services throughout the USA • Develop and maintain strong relationships with current and prospective clients • Manage and monitor the performance of entire fleet, routing and scheduling planning • Provide quotes for current and prospective clients • Proactively identify problems and implement effective solutions • Create, maintain and manage the Database • Perform cold and hot calls

• Research of potential customers in B2B business model via Internet, other social media and construction exhibitions • Make order - sheets of the required goods and head them to the production facility in South Korea • Provide quotes for potential customers • Prepare the shipping documents (CI, PL) • Control the delivery of coated steel by ferry, truck, train based on Incoterms

• Be aware of the global market, current trends and financial status of the global economy • Acknowledge and resolve the customers’ complaints via platform • Provide timely and accurate feedback • Provide support in the form of procedural documentation • Manage multiple cases at once • Provide the feedback on the efficiency of the customer service process

- French language - English language - Translation - Psycology - Communication - Ethics - Cultural science