Olga Korchagina

Managed the team of 8 people, Supply Chain Controllers (SCCs) each responsible for building a strong working relationship with the key contact(s) at the subcontractor(s) they are responsible for; "cradle to grave" coordination of PPM & reactive subcontractor jobs; a service category of subcontractors e.g. fire, lifts, etc. Ensure all KPIs and SLAs are met for all contracts. Ensure all shifts are adequately manned 24/7, and to cover any shortfall due to sickness or unexpected absence.

Day-to-day management of Customer Service Operators (team of 7-8 people). Responsible for a strong relationship with all contract teams/clients, for the contracts which have been assigned.Handled escalated calls/complaints (via emails) from clients in order to ensure that complex queries and complaints are handled swiftly and effectively. Responsible for excellent levels of customer service and service delivery are maintained/exceeded at all times.

Proactively deputised for a Team Leader and assisted with the team management and administration of services.Crystal report writing. Ensure excellent levels of customer service and service delivery are maintained/exceeded at all times. Handle escalated calls from clients in order to ensure that complex queries and complaints are handled swiftly and effectively. Chasing calls and ensuring operators answer within the specified times.

Managed large amounts of incoming calls and email for 6 Boroughs: WCC, K&C, H&F, Waltham Forest, Bexley, Bromley, Haringey. Identified and assessed customers' needs to achieve satisfaction. Delivered effective and efficient day-to-day service to customers by providing excellent customer service when processing maintenance, undertaking compliance related tasks, and resolving customer requests/ queries/ complaints. Room Booking.

Arranging meetings, booking rooms, and planning refreshments. Replying to generic information emails and organising postal sorting mail. Providing assistance with planning and arranging events, including organising catering. Maintaining stock levels and placing orders for office supplies as required. Creating meeting agendas and taking minutes.

Provide a service for the client - quote, communication, sale

Delegating tasks to restaurant staff and supervising their performance, addressing dinners' queries and ensuring compliance with safety regulations, Maintaining a fully-stocked inventory and ordering food supplies, as needed. Help staff resolve on-the-job challenges. Staff scheduling. Cash out. Handled Customer's Complaints.

Greeting customers, taking orders, collecting payments, recommending products, promoting special deals, matching cash with records

Course: Diploma in Business Administration

The Diploma covers everything from managing the team in the restaurant to understanding more about the business side of things. It involves a combination of learning on-the-job and attending a management course at McDonald's training facilities in London.

Graduated with honours in Biochemistry. Diplom "The Molecular Modeling of Interaction between Pharmacological Drugs and HIV-1 Protease Inhibitor".