Omar Aly

Administered SANs in Pega's locations using Dell Compellent. Updated and unified Pega's global backup environment using Rubrik. Administered our ESXi global environment making sure resources are well maintained as well as upgrading the firmware of the hosts. Deployed and configured over 5,000 virtual servers using VMWare and Embotics vCommander as well as over 100 physical servers in our data center with different OS versions.

Troubleshoot issues with networked audio equipment via phone and email, Provide solutions to firewall, multicasting, router configuration, and interference issues with Sonos setups, services, and library management, Beta test new equipment and software, Maintain a positive, prompt, and friendly customer service experience achieving a "Very Good"Net Promoter Score from Sonos customers.