Omkumar Gandhivel
Bis 2018, Associate Consultant, HCL Technologies Germany GmbH
Chennai, Indien
Werdegang
Berufserfahrung von Omkumar Gandhivel
Gathering information & accordingly designing, developing & implementing ITSM process to meet the requirements Monitoring & evaluating operational & proposed processes against best practice Designed & implemented CMDB Tools Integration & Automation (BMC Remedy & ServiceNow) Conducting gap analysis & accordingly formulating & implementing improvement plans for ensuring continual business improvement Managing process functions (per signed SLAs) for Infrastructure Support Services Delivery
1 Jahr und 11 Monate, Sep. 2016 - Juli 2018
Associate Consultant
HCL Technologies Germany GmbH
Gathering information & accordingly designing, developing & implementing ITSM process to meet the requirements Monitoring & evaluating operational & proposed processes against best practice Designed & implemented CMDB Tools Integration & Automation (BMC Remedy & ServiceNow) Conducting gap analysis & accordingly formulating & implementing improvement plans for ensuring continual business improvement Managing process functions (per signed SLAs) for Infrastructure Support Services Delivery
2 Jahre und 2 Monate, Juli 2014 - Aug. 2016
Associate Consultant
HCL Technologies Switzerland
Gathering information & accordingly designing, developing & implementing ITSM process to meet the requirements Monitoring & evaluating operational & proposed processes against best practice Designed & implemented CMDB Tools Integration & Automation (BMC Remedy & ServiceNow) Conducting gap analysis & accordingly formulating & implementing improvement plans for ensuring continual business improvement Managing process functions (per signed SLAs) for Infrastructure Support Services Delivery
4 Jahre, Juli 2008 - Juni 2012
Analyst
HCL Technologies Pvt. Ltd., India
"Review & analyze workflow using Infrastructure Tools like NIMSOFT (Event Management), Remedy 7(Incident, Problem and Change Management) Incident Management Team for managing critical issues and escalating them to right contacts for resolving the same Managed Service Desk Escalations Collected & consolidated all the incoming work from the varied incident management systems into reports and presented the same to the Queue Owners Engage in transition of several queues and implementation of KT on the same"
1 Jahr und 6 Monate, Feb. 2007 - Juli 2008
Associate
Sify Technologies Pvt. Ltd., Chennai, India
Proactive monitoring, backups, Incident handling.
1 Jahr und 10 Monate, Mai 2005 - Feb. 2007
Service Engineer
Trinity Stewards Pvt. Ltd., Chennai
IT support, Daily backups
Ausbildung von Omkumar Gandhivel
2 Jahre und 11 Monate, Juni 2002 - Apr. 2005
Information technology
Sri Kaliswari College, Sivakasi
Sprachen
Englisch
Fließend
Deutsch
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