PRUTHVI RAJ
Angestellt, Major Incident Manager, Tata Consultancy Services Ltd
Hyderabad, Indien
Über mich
7 years of experience in IT industry, started career as Level 1 IT service desk agent, promoted to service desk lead worked with Identity Access Management and order management. hands on experience in Major Incident management, problem management, change management and configuration management data base. Escalation management and knowledge management
Werdegang
Berufserfahrung von PRUTHVI RAJ
Bis heute 2 Jahre und 7 Monate, seit Dez. 2021
Major Incident Manager
Tata Consultancy Services Ltd
I bear 7 years of experience in IT industry. Working as SIAM Major Incident Manager, problem management, change management and cmdb
2 Jahre und 6 Monate, Mai 2019 - Okt. 2021
Associ
Cognizant Technology Solution
Worked as Cross functional services team member handling Major Incident management, problem management, change management and cmdb
2 Jahre und 1 Monat, Mai 2017 - Mai 2019
IT Analyst
Diebold Nixdorf India private limited
Worked as IT service desk lead, handling 30 associates maintaining SLA, KPI as per SOW, was part of Identity Access Management, and order management
2 Jahre und 2 Monate, Apr. 2015 - Mai 2017
IT Service Desk Specialist
Genpact India Pvt Ltd
Worked as Level 1 IT service desk agent and KCS 2 and SME