Paritosh Shah

As a manager with the CiscoWebEx group I lead a team of architects, developers and operations engineers located around the globe. I lead the team to successfully design, implement and operate scalable, secure and highly available cloud collaboration services. I have successfully managed the complete service lifecycle of the services through close collaboration across multiple business functions such as product management, development engineering, program management, finance, technical support, etc.

Team lead and service owner for the CiscoWebEx audio and video conferencing solution. Successfully lead the design and architecture effort to enhance the CiscoWebEx conferencing solution to implement a distributed conferencing model. Key contributor to the design, development and implementation of the CiscoWebEx Collaboration Meeting Room feature. Achieved a 99.99% service uptime with focus on continuous active and passive monitoring, automated testing and deployment.

Service owner for Cisco's global multi-point HD video TelePresence solution. Successfully achieved and maintained a 99.9% uptime of the service. Developed a rigorous test strategy to meet deployment criteria, enhanced passive and active monitoring to identify issues as soon as possible and simplified the escalation process to the development engineering for critical incidents. Lead the team that successfully integrated Cisco TelepPresence with Cisco WebEx Meeting (Cisco TelePresence WebEx OneTouch).

Primary responsibilities are to provide tier 3 technical support to Cisco Unified Collaboration customers. As a subject matter expert I was a point of escalation for other support engineers and critical accounts. Also, as a subject matter expert, I conducted training sessions, developed documentation and knowledgebase on unique issues, new products and features.