Prajakta Patil

Berufserfahrung von Prajakta Patil

• 1 Jahr und 9 Monate, Apr. 2022 - Dez. 2023

  SENIOR ANALYST- UNIFIED COMMUNICATIONS

  JOHNSON CONTROL INDIA PVT LTD, Pune, India

  • Leading the 9 countries of APAC & Responsible to deliver teams platform for all APAC region • Working on AVAYA to Teams phone migration & Almost 35 sites completed in year • Maintain relationship with UC providers and local IT / Field Services contacts in APAC country; main contact for providers / carriers in the APAC region • Working Right Fax solution to provide cloud Fax line to user • Hands on experience on Teams admin & office 365

• 2 Jahre und 9 Monate, Aug. 2019 - Apr. 2022

  CUSTOMER SERVICE EXECUTIVE

  TATA COMMUNICATIONS TRANSFORMATION SERVICES LTD, Sydney, Australia

  • Troubleshooting of different Microsoft Teams Problem • Worked on SBC and direct routing issues. • Creating & Troubleshooting Issues related License, Policies, Etc. • Auto-Attendance and Call Queues Troubleshooting, Assigning Phone numbers • Retention and Archiving policy creation • Managing External and Guest access, Organized Live Event & Conference Room • Monitoring of call quality dashboard report and responsible for teams’ voice quality issue • Handled Audio code SBC & End point Device

• 2 Jahre und 8 Monate, Jan. 2017 - Aug. 2019

  ASSOCIATE ENGINEER

  TATA COMMUNICATIONS LTD, Pune, India

  • Monitoring, Creating, Assigning Meeting and Messaging policy • Managing and handling more than 10K users MS Teams and Skype for Business accounts. • Provides IT support to end user of Skype for Business • Migration of Skype for business to Teams • Perform troubleshooting to isolate and diagnose common SFB related issue. (Reset and create new password, Assigning access to application) • Worked on Problem tickets to find the fix for the long-term persisting issues with the help of Microsoft