Ing. Prema Jayashankar

Client: Uniper SE, Düsseldorf • Provide onsite IT support to Energy Traders for Trading platforms such as Trayport; troubleshooting issues around Windows 10 migration, Microsoft O365 whilst managing trader’s initial inquiries & service requests • Apply ITIL processes for issue logging, incident handling & problem resolution through ServiceNow. • Raise and manage change requests for bug fixes from ODC support via ServiceNow • Provide support for migrating applications out of Datacenter to Azure cloud

• Jan 2014 – Aug 2018: Maternity Leave, Children care & Technical trainings • Jun 2012 – Dec 2013: Attended German Language Training • Jan 2012 – May 2012: Marriage, Move to Germany & Europe Travel

Project: Application Support • Provided second level support & performed troubleshooting for VEOLINK, an in-house simulation & model calibration application used in designing huge water treatment plants. • Managed reporting & charting of data based on the generated raw simulations using Excel • Conducted root cause analysis and identified system improvements; implemented changes; analyze variances; initiate corrective actions; Utilized JIRA tool to manage service requests leveraging ITIL processes

• On the job training included trainings on SDLC & ITIL methodologies, Database, C and Java programming, Soft skills such as Business Communication & Stake Holder management. • Acquired diagnostic skills to identify problems and offer possible solutions.

German Language

German as a foreign language

Water and Wastewater Treatment, Solid waste management, Environmental Chemistry